Customer Support

Casino Extra is always open

If you have any comments, questions or general enquiries regarding Casino Extra, please do not hesitate to contact us. Our Live Chat is open from 10:00 AM to 00 CET on following days: Monday Tuesday, Wednesday and Thursday. On Friday you can contact us from 10:00 AM until 01:00 CET while on Saturday and Sunday customer support can answer your queries from 10:00 AM until 11:00 PM CET. We will respond to your queries promptly by email, we provide a 24h/day customer support and service at support@casinoextra.com.

Our goal is to answer your question as soon as possible.

When playing at our casino, the possibility may arise where you experience a situation you might not be happy with. If that happens you should contact our customer support team immediately, but you are also entitled to make a complaint with an independent regulatory body such as AskGamblers.

If you are experiencing any issues with Casino Extra, you are welcome to file a complaint with the AskGamblers Casino Complaints Service.